Refund Policy

• Paid plans are monthly subscriptions with no minimum term. You can cancel at any time.
• New subscriptions come with a 14-day money-back guarantee on the first payment — no questions asked.
• Renewal payments are not refunded, except where the law requires it or the service was unavailable.
• Refunds go back to the original payment method, usually within 5–10 business days.

Purchases are processed by Paddle.com Market Ltd (or the Paddle entity shown at checkout), which acts as merchant of record. Paddle handles payment, taxes, invoices and refunds on behalf of Andersen Innovations. Your card statement will show Paddle. Paddle's own buyer terms apply to the payment itself.

Starter, Growth, Pro and Agency plans are billed monthly in advance, per project (or per workspace for Agency). The free preview plan is not billed. A subscription renews automatically each month until you cancel.

If Milo is not right for you, tell us within 14 days of your first payment for a new subscription and we will refund that payment in full. This applies once per customer and plan, and does not apply if your account has breached the Terms of Service (for example, abusive AI usage or publishing unlawful content).

After the 14-day period, payments for the current or previous billing months are not refundable and we do not pro-rate unused time. When you cancel, your plan stays active until the end of the period you have paid for and then stops — you will not be charged again.

If a Milo outage or defect on our side prevents you from using the service for a material part of a billing month, contact us — we will offer a credit or a refund for that month.

One-off services listed on the pricing page (for example done-for-you setup or content work) are refundable in full until the work has started. Once work has started, any refund is proportionate to the work not yet delivered.

Cancel at any time in the app under Billing, or email support@milogrowth.com. Cancelling takes effect at the end of the current billing period. Deleting your account also ends any subscription.

Email support@milogrowth.com from the address on your account, with your invoice or transaction number (it is on the Paddle receipt). We reply within 2 business days. Approved refunds are issued by Paddle to the original payment method; banks typically post them within 5–10 business days.

If you buy as a consumer, you have a statutory 14-day right of withdrawal. Because Milo is a digital service that starts immediately, you agree at checkout that the service begins during the withdrawal period. Our 14-day money-back guarantee above meets or exceeds that right, and nothing in this policy limits your statutory rights.

Please contact us before opening a dispute with your bank — we resolve almost every case faster. Accounts with an unresolved chargeback may be suspended until the matter is settled.

Questions about refunds: support@milogrowth.com. See also the Terms of Service.